1. General Questions
How do I place an order?
You can place an order directly through our website by adding items to your cart, or you can contact us via WhatsApp at +92 303 2629210 to place a manual order.
Do you have a physical shop?
Currently, we operate as an online factory outlet based in Karachi, allowing us to provide you with the best prices directly from production.
2. Products & Sizing
How do I choose the right size for Jackets and Trousers?
We provide a detailed Size Chart on every product page. We highly recommend measuring yourself or a similar garment you own before placing an order to ensure a perfect fit.
Are the colors exactly the same as shown in photos?
We shoot our products in natural lighting to show the real color. However, slight variations may occur due to different screen settings and resolutions.
3. Shipping & Delivery
How long will it take to receive my order?
Standard delivery usually takes 3 to 5 working days across Pakistan. You will receive a tracking number once your order is dispatched.
What are the shipping charges?
Shipping charges are calculated at checkout based on your location and the weight of the parcel.
4. Payments & Refunds
What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfers, and Mobile Wallets (EasyPaisa/JazzCash).
Can I return or exchange an item?
Yes! We offer a 7-day exchange and return policy for unused items with original tags. Please refer to our “Refund Policy” page for more details.
5. Bulk & Custom Orders
Do you offer wholesale or bulk discounts?
Yes, we are manufacturers! If you are looking for bulk quantities of jackets or trousers for your business or brand, please email us at Hasnain@mjgarments.com for a custom quote.